Welcome to the Palmers Gin website Terms & Conditions for use. These Terms & Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these Terms & Conditions, please contact as at [email protected] or call us on 01279 658464 between 9am and 5pm, Monday to Friday, excluding public bank holidays.
Langley Distillery, a division of Alcohols Ltd
Charringtons House,
The Causeway,
Bishop’s Stortford
CM23 2E
Registered in England. Company registration number: 00547325
VAT No: GB 232 3604 01
1. DEFINITIONS
“Product” means a product displayed for sale on the website; “Product Description” means that part of the website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the website collectively; “Order” means a the contents of an transaction completed online at www.palmersgin.com; “Goods” means the products within an order, “Personal Information” means the details provided by you on registration; “We/us” means Palmers Gin/Alcohols Ltd; “website” means the website located at www.palmersgin.com or any subsequent URL which may replace it; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this website.
2. USE OF THE website
ACCESS
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these conditions.
REGISTRATION
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by updating your information online through the My Account pages or by contacting our Customer Services representatives by e-mail at [email address here] or call us on [Phone number here] between 9am – 5pm, Monday to Friday, excluding public bank holidays. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
INDEMNITY
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
OUR RIGHTS
We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website
THIRD PARTY LINKS
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
3. PRIVACY
At Palmers Gin we respect your privacy.
- We will not ask you for personal information unless it is required to deliver you specific information, services or products.
- We will not share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
- We don’t store personal information on our servers unless necessary for the operation of your account or you have chosen to do so. (For example: Custom tasting notes for products or product reviews.)
Please check our Privacy Policy page for full details of our policy. Questions regarding this Policy should be directed to the Customer Services team at Palmers Gin as follows:
Customer Services Manager
Palmers Gin, C/O Alcohols Ltd
Charringtons House
The Causeway
Bishop’s Stortford
CM23 2ER
4. PURCHASE OF PRODUCTS
ORDERS
A case of Gin is defined as 6 standard sized 70cl bottles.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
PAYMENT
We accept the following major payment cards only; Visa, Visa Debit and MasterCard and PayPal. Payment will be debited from your account upon receipt of your order. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
OUT-OF-STOCKS
In the unlikely event that we have run out of an item on your order, we will contact you to arrange a replacement or refund.
5. CARRIAGE & DELIVERY
CARRIAGE
Our delivery service is for addresses in mainland Britain.
Standard Delivery
Standard delivery is £5.95 per order
Standard delivery takes up to two working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).
Next Day Delivery
Next working day delivery is available for a £XX delivery charge.
Orders must be placed before 12 noon to qualify for next working day delivery. Orders placed after 12 noon on Thursday but before noon on Friday will be delivered the following Monday. Orders placed after noon on Friday will be delivered on the following Tuesday.
Please note: Next Day Delivery is not available for Gift Vouchers or Gift Cards.
Gift Vouchers and Gift Cards Delivery
Delivery is free for Gift Vouchers, Tour Gift Cards, Make Your Own Gin Gift Cards and Escape to Southwold Gift Cards and are sent via Royal Mail.
Please note: Gift Vouchers and Gift Cards will be sent separately from other items on the same order.
DELIVERY
Please check all goods before signing for them. Goods requested to be delivered unsigned for are left at your own risk.
If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature and refuse the delivery.
If you have not received your order within 10 days of ordering, please advise us by email at [email protected], or call us on 01279 658464, 9am – 5pm, Monday to Friday.
6. DESCRIPTION OF PRODUCTS
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
ALCOHOLIC MERCHANDISE
Palmers Gin sell products containing intoxicating liquor. For clarity, a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All wines are 75cl and all spirits and liquors 70cl unless otherwise stated.
Under the Licensing Act 2003, it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. Palmers Gin is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor.
In accepting these Conditions, you agree to provide Palmers Gin truthful and accurate information and act in accordance with the Licensing Act of 2003.
7. REFUND POLICY
CANCELLING OR AMENDING YOUR ORDER
If you wish to cancel or amend your order please contact us as soon as possible by emailing [email protected] or calling 01279 658464. Please quote your order number and the date the order was placed. If it is too late for us to cancel or amend your order then please refuse the delivery. Once goods are returned to us we will reprocess the order or refund as appropriate.
RETURNS
A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Once the goods are returned to our warehouse we will refund the cost of the goods within 14 days.
Return address:
The Distillery,
Crosswells Rd,
Oldbury
B68 8HA
Unwanted products
If you decide you no longer wish to keep the goods ordered you can courier them back to us at your own expense. Please quote your original order number and date of order. If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection please contact us by e-mail [email protected], or call us on 01279 658464, Monday to Friday, 9am – 5pm. If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.
Faulty, damaged, mis-picked and missing goods
if any product is faulty, damaged or missing from your order or you have received the wrong item(s) please contact us within 24 hours of delivery by e-mailing enquiries@Palmers Gin.co.uk or calling 01279 658464, Monday to Friday, 9am – 5pm (excluding Public Bank Holidays). Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Next Day Delivery service or refunded within 14 days. Consequential loss: we shall not be liable for any consequential loss however caused, including (but not limited to) loss caused by late delivery.
8. GENERAL
INTELLECTUAL PROPERTY AND RIGHT TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us, or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
COMPLIANCE WITH LAWS
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
SEVERANCE
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
WAIVER
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
SURVIVAL
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
ENTIRE AGREEMENT
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Palmers Gin and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
LAW
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Force Majeure
We shall not be liable for any failure or delay in performing our obligations under an Order to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure event means any event beyond our reasonable control, which by its nature could not have been foreseen or, if it could have been foreseen, was unavoidable. Examples of a Force Majeure Event will include, but not be limited to, industrial disputes (whether involving our staff or those of a third party), failure of energy sources or transport network, acts of God, war, terrorism and riot, malicious damage, breakdown of plant and equipment, epidemics, natural disasters and extreme weather conditions. During a period of Force Majeure, within 5 days of the expected delivery date, if we have not been able to deliver the goods, you may provide us with written notice of your intention to cancel your order and we shall refund any monies paid by you. We shall not be liable for any damages resulting from our failure to deliver the Goods.
CONTACT
The registered company address of Palmers Gin is Charringtons House, The Causeway, Bishop’s Stortford CM23 2ER. Registered in England. Company registration number: 00547325.
2017